Legal Notices
PUBLISHER
The website Tchac.co is published by MESSEURS, a simplified joint-stock company (SAS) with a share capital of €450,000, registered with the Bobigny Trade and Companies Register under number 894454313, with its registered office at 7 Place de l’Hôtel de Ville, 93600 Aulnay-sous-Bois, France.
Contact email: contact@tchac.co
Phone number: +33 7 61 58 61 92
Publication Director: Charlotte Jacqueau
HOSTING
The Tchac.co website is hosted by GoDaddy, a company specializing in web hosting and domain name services, headquartered at 2155 E. GoDaddy Way, Tempe, AZ 85284, USA. They can be contacted via their official website: www.godaddy.com.
INTELLECTUAL PROPERTY
The Tchac.co website contains content and trademarks protected by intellectual property rights. Unauthorized reproduction or public communication of such content and trademarks, regardless of medium or format, is strictly prohibited and may lead to legal action.
HYPERLINKS
The Tchac.co website may provide links to other websites. Unless otherwise stated, these linked sites are independent from Tchac.co and MESSEURS. MESSEURS shall not be held liable for the content of these sites, any damage resulting from access to them, the information contained therein, or any transactions made through them. Responsibility lies solely with the respective website publisher.
Any hyperlink of any kind providing access to the Tchac.co website or any of its pages or elements requires prior written authorization from MESSEURS.
Privacy Policy
Identification
The data controller of personal data is MESSEURS, a simplified joint-stock company (SAS) with a share capital of €450,000, whose registered office is located at 7 Place de l’Hôtel de Ville, 93600 Aulnay-sous-Bois, France, registered under number 894 454 313 RCS Bobigny and with intra-community VAT number FR56894454313 (hereinafter referred to as TCHAC), operating under the trade name TCHAC.
TCHAC may also be contacted at the following email address: contact@tchac.co and by phone at +33 7 49 65 83 29.
Purpose
This Privacy Policy aims to describe how TCHAC processes your personal data and the commitments made in this regard, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR), and French Law No. 78-17 of 6 January 1978 as amended.
Purposes, Legal Basis, and Retention Periods
Purposes, Legal Basis for Processing, and Retention Period of Your Data
The table below outlines, for each processing activity, the purposes, legal basis, and retention period of your data.
| Purpose and Objectives of Processing | Legal Basis for Processing | Retention Period |
|---|---|---|
| Account creation and management | Performance of a contract to which you are a party | For as long as your account is active, then archived for legal evidence purposes for the period strictly necessary for such purposes |
| Management of Tchac service orders | Performance of a contract to which you are a party | For as long as your account is active, then archived for legal evidence purposes for the period strictly necessary for such purposes |
| Dispute management | Legitimate interest pursued by TCHAC to protect its rights and defend itself | For the duration of the procedure, any appeals, and the time required to enforce decisions |
| Newsletter distribution management | Consent | For a period of 3 years from the time of collection or from your last interaction |
| Responding to contact requests | Legitimate interest pursued by TCHAC to respond to your contact request | For the time necessary to respond to your request and for 6 months following the last contact |
| Management of surveys or satisfaction questionnaires | Legitimate interest pursued by TCHAC to understand customer preferences and improve service | 18 months |
| Handling of rights requests (access, rectification, etc.) | Legal obligation | For the time required to respond to your request and retained based on the necessity of processing |
Personal Data Processed by TCHAC
TCHAC processes data that is adequate, relevant, and limited to what is necessary.
Please note that TCHAC does not process your banking information, which is handled solely by our payment provider Stripe under its own terms and conditions.
Providing personal data may sometimes be mandatory for contractual or regulatory purposes. TCHAC will inform you when this is the case. If data is not provided, TCHAC may not be able to meet legal obligations, respond to your requests, or fulfill a contract.
Data Recipients
Your personal data is accessible only to authorized personnel at TCHAC, within the scope of their duties.
Data may also be shared with service providers acting as processors under applicable regulations. TCHAC ensures that these processors provide sufficient guarantees regarding data protection and complies with legal contractual requirements.
TCHAC may also share your data with courts, administrative authorities, or any person designated by them, where legally required or necessary in good faith to comply with legal proceedings or protect TCHAC’s interests.
Transfers Outside the EU/EEA
TCHAC only uses data processing tools located within the EU/EEA and does not transfer your personal data outside this area.
Your Rights
You have the following rights:
Right of access: to confirm if your data is being processed and access it.
Right to rectification: to correct or complete inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): under applicable conditions.
Right to restriction: under applicable conditions.
Right to data portability: to receive and transmit your data to another controller.
Right to object: to processing based on legitimate interest or for marketing.
Right to withdraw consent: at any time.
Right to set post-mortem instructions: for your data after your death.
To exercise your rights, contact TCHAC by email at contact@tchac.co including your full name, request, and email address.
Some rights, such as withdrawing newsletter consent, can be exercised directly in your profile settings.
Proof of identity may be required. If in doubt, TCHAC may ask for additional information to confirm identity.
If you believe your rights are not respected, you can file a complaint with the CNIL (French Data Protection Authority):
3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07 – Tel. +33 1 53 73 22 22.
Security
TCHAC implements appropriate technical and organizational measures to ensure a security level adapted to risks, considering current knowledge, implementation costs, and processing nature.
Cookies
Cookies are small text files stored on your device when visiting a website. They are used to help websites function more efficiently and provide analytics or advertising services.
Cookie Details:
| Cookie Name | Concerned Party | Lifespan | Type |
|---|---|---|---|
| YSC | YouTube | Session | Advertising |
| VISITOR_INFO1_LIVE | YouTube | 6 months | Advertising |
| VISITOR_PRIVACY_METADATA | YouTube | 6 months | Advertising |
| __Secure-ROLLOUT_TOKEN | YouTube | 6 months | Other |
| _gcl_au | Google Tag Manager | 3 months | Analytics |
| sib_cuid | SendinBlue | 6 months | Functional |
| _ttp | TikTok | 3 months | Advertising |
| uuidsib | MediaMath | 6 months | Advertising |
| ga* | Google Analytics | 1 year 1 month 4 days | Analytics |
| _ga | Google Analytics | 1 year 1 month 4 days | Analytics |
| _gid | Google Analytics | 1 day | Analytics |
| _gat_UA-* | Google Analytics | 1 minute | Analytics |
| ar_debug | Pinterest (DoubleClick) | 1 year | Advertising |
| hjSessionUser* | Hotjar | 1 year | Analytics |
| hjSession* | Hotjar | 1 hour | Analytics |
| _fbp | 3 months | Analytics | |
| tt_enable_cookie | TikTok | 3 months | Advertising |
| _ttp (duplicate) | TikTok | 3 months | Advertising |
| pin_unauth | 1 year | Advertising | |
| pinterest_ct_ua | 1 year | Other | |
| intercom-id-* | Intercom | 8 months 26 days 1 hour | Necessary |
| intercom-session-* | Intercom | 7 days | Necessary |
| intercom-device-id-* | Intercom | 8 months 26 days 1 hour | Necessary |
| lastExternalReferrerTime | Tchac.co | Never | Other |
| intercom.intercom-state-bibgly20 | Tchac.co | Never | Other |
| lastExternalReferrer | Tchac.co | Never | Other |
| yt.innertube::nextId | YouTube | Never | Advertising |
| ytidb::LAST_RESULT_ENTRY_KEY | YouTube | Never | Functional |
| yt.innertube::requests | YouTube | Never | Advertising |
| wpEmojiSettingsSupports | WordPress | Session | Necessary |
| tt_sessionId | Tchac.co | Session | Other |
| tt_pixel_session_index | Tchac.co | Session | Other |
| intercom.played-notifications | Tchac.co | Session | Other |
| is_eu | Session | Necessary | |
| tt_appInfo | Tchac.co | Session | Other |
| iU5q-!O9@$ | YouTube | Session | Other |
| -663ea4cb-6e6af79 | YouTube | Session | Other |
| -2741d946-6e6af79 | YouTube | Session | Other |
Except for strictly necessary cookies, no cookies are used without your prior consent. You will be asked to accept or refuse cookies upon your first visit. Your preferences are stored for up to 13 months.
Managing Cookies
Via cookie management module: Accessible at the bottom of the site under “Cookie and GDPR Management”.
Via browser settings: Instructions provided for Firefox, Internet Explorer, Chrome, Safari.
Changes to the Privacy Policy
TCHAC reserves the right to amend this Privacy Policy at any time.
Applicable Law
This Privacy Policy is governed by French law.
Version: August 26, 2021